Property Owners Association (POA) General Manager in New York, NY at Related Management

Date Posted: 7/11/2020

Job Snapshot

Job Description


The POA General Manager is responsible for guiding the overall financial and operational requirements for a specific asset within Hudson Yards. The GM must ensure the direction of the asset by understanding the Ownership requirements, stakeholder needs, tenant expectations and staff/contractor performance. The General Manager is the conductor responsible for asset execution.
 
Key Responsibilities:
  • Direct and oversee all operational activities and departments in the Open Space & Gardens to maximize efficiencies and deliver a positive experience and exceptional customer service for the guests. 
  • Ensure all front of house staff on the Plaza are providing exceptional customer service to all HY Open Space & Gardens guests, making their visit as accommodating as possible while achieving team and brand goals.
  • Perform quality assurance (QA) requirements for each function (FOH, security, janitorial, landscaping, etc.).
  • Maintain complete knowledge of Plaza systems, contracts, operations, and coordinate with each function to achieve goals.
  • Audit property daily, noting positives and deficiencies. Follow-up with appropriate function to assess repairs/maintenance and/or training requirements.
  • Manage and work closely with POA Engineers, janitorial staff. Plan, prioritize, assign, supervise and review the work of staff and contractors responsible for maintenance, repairs, and improvements for the Plaza. Administer service contracts and evaluate the work of maintenance contractors; ensure all maintenance, repairs, and improvements are documented.
  • Establish schedules and methods for providing maintenance services, identify resource needs and allocate resources accordingly
  • Manage and oversee a variety of projects and programs as assigned, which may include administration of a capital improvement program
  • Develop and manage annual budget and focus on achieving financial & budget targets
  • Maintain favorable working relationship with all other HY entities and local community to foster and promote a cooperative working climate. Help to foster cohesion and communication within and between the various entities.
  • Work with site managers to manage and oversee the overall janitorial services for the HY campus
  • Comprehensive understanding of financial reporting to include, budget, variance , accruals and reforecastParticipate in policy development, communication and implementation
  • Collaborate closely with internal and external (Shed) Marketing and Events teams to ensure events run smoothly and minimize impact/damage to plaza.
 
 
Benefits:
  • Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
  • Paid Time Off & holidays
  • 401(K) 
  • Tuition reimbursement 
  • Robust modern fertility program
  • Incentive bonus program
  • Commuter benefits 
  • Employee Assistance Program & more!
KB7 #CBKB


Qualifications


  • Excellent project management skills
  • Proficient in use of technology to solve business problems
  • Comprehensive understanding of janitorial services and contract management
  • Ability to organize and prioritize workloads
  • Ability to coordinate and manage events
  • Strong customer service skills
  • Positive, outgoing, engaging
  • Reliable, committed and consistent
  • Strong Building Operations and Construction knowledge
  • Advanced Proficiency in Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Excellent Financial and Analytical skills
  • Self-starter with the ability to work independently and within a team
Education and Professional Qualifications:
  • Bachelor Degree in Business Administration or related discipline
  • 10+ years of real estate, stadium, park or public space management experience, preference for experience in NYC
  • Minimum of 5+ years managing people
  • CPM, RPA, or CSM designation preferred
 


Overview


Related Management Company (RMC) is the owner and operator of a premier portfolio of assets valued at over $60 billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.
As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents’ and commercial tenants’ expectations.  Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit www.Related.com .
 Related is an Equal Opportunity Employer
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