RealPage Systems Operation Manager in New York, NY at Related Management

Date Posted: 7/19/2020

Job Snapshot

Job Description

Related Management is seeking a RealPage Systems Operation Manager to sit in either our Gaithersburg, MD, or New York, NY, offices. The RealPage Systems Operation Manager will be responsible for providing overall administration, troubleshooting and technical support for our property management software at the corporate and property level.  
  • Performs business analysis through compiling and analyzing data. Gathers and documents business requirements collected from customers and 3rd party vendors. 
  • Executes all aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects. Writes test scripts and works with customers to tests system upgrades/fixes to ensure the system matches the business requirements.
  • Writes project documentation, including system requirements, process design, and testing plans according to standard financial and residential System Development Life Cycle (SDLC) methodologies.
  • Ensure all items are “ticketed” in the helpdesk system, and efficiently allocate all incoming requests to the team, prioritize actions, monitor team resources as well as ability to identify and permanently resolve recurring issues.Delegate all tickets to RealPage platinum support based on cause.
  • Take a proactive approach in trying to assess RealPage from user perspective and generate solutions even before the issues are raised by the end-users.
  • Assist / support regional staff with questions / requests regarding root cause of issues, and recommend solutions.
  • Oversight of all property acquisitions in RealPage including coordination between vendor, tracking progress, perform UAT for pre and post conversion and perform post migration review.
  • Management of Compliance Depot vendor requests and approvals.
  • Oversee monthly fiscal close process.
  • Implement and support site check scanners including bank account updates.
  • FCO (collections) implementations.
  • Communication to end users for: product issues, core system changes, Initiatives requiring action items from site and fiscal period close.
  • Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
  • Paid Time Off & holidays
  • 401(K) 
  • Tuition reimbursement 
  • Robust modern fertility program
  • Incentive bonus program
  • Commuter benefits 
  • Employee Assistance Program & more!


  • Bachelor’s degree preferred
  • 5+ years of RealPage OneSite affordable application support, implementation and configuration experience
  • 5 years property management experience
  • Experience with working within a helpdesk / support environment
  • Software documentation and training experience is highly desired
  • Ability to prioritize demands of third parties
  • Natural ability to take ownership, act with a sense of urgency and accept challenges


Related Management Company (RMC) is the owner and operator of a premier portfolio of assets valued at over $60 billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.
As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents’ and commercial tenants’ expectations.  Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit
 Related is an Equal Opportunity Employer
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